FAQ

My child is in between two sizes. Which one should I take?

In doubt, rather take the bigger size 🙂

What are the advantages of soft soled shoes for babys and toddler?

Soft soled shoes for babys and toddler are the next best thing to being barefoot. They support kids in finding their balance while protecting the feet and keeping them warm.

What leather do you use?

We use vegetable tanned leather from Germany that is non-toxic and chrome-free. Every cowhide is unique and has natural characteristics as the cattle used for the leather lives mainly outdoors. We truly believe this is the safest material for your children’s feet and love how the natural characteristics make each pair of mokassins unique.

Where are noa&lou mokassins made?

noa&lou mokassins are made right here, at our small studio in northern Germany.

When and where can the shoes be worn?

The moccasins can be worn inside and when the weather is warm and dry also outside.

How should I clean noa&lou mokassins?

Please avoid the shoes getting wet. Baby wipes are perfect for removing small impurities.

Do you ship worldwide?

We do! And it only costs 5,50 €. Please check Shipping for further information.

How can I pay?

You can pay via PayPal and advance payment. Please check Payment for further details.

Can I return my order?

Of course! Please email us first: hello@noalou.com and check Returns for further information!

I have another question that is not answered here.

Please write us an email: hello@noalou.com. We are happy to hear from you!